CUSTOMER CARE
We’d love to hear your feedback on your jewellery and your experience buying from SLH|Saint. After your purchase we’d love you to email us at slhsaintid@gmail.com or fill up the contact box below and provide feedback or testimonials.
Testimonials may be published on our website, clearly marked ‘testimonials’ in your subject and your we'll be happy to show them to our friends here.
Have any questions or concerns?
We’re always ready to help!
Contact Us:
Indonesia
: +6281250553333
(WA) : +6281250553333
(Line) : sherry_walkmydreams
Singapore
: +6590033996
(WA) : +6590033996
(Line) : sherry_walkmydreams
Other Contries
: +6281250553333
(WA) : +6281250553333
Email : slhsaintid@gmail.com
FAQ
Do you provide International delivery?
SLH|Saint delivers jewellery around the globe. Our jewellers take care to inspect and ensure all orders are in perfect condition. All jewellery is then packed in a signature SLH|Saint box and/or pouch before being delivered to you. If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
How do I return an item?
We do not accept returns for items purchased.
What is your exchange policy?
You can exchange the item if we sent you the wrong item or defective item. If the same item is not available anymore, you can choose to have a refund or retain our store credit for future purchases.
What happens if my items are out of stock?
If for any reason at all we’re unable to fill your order, we're sorry, we will:
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Let you know by email as soon as possible
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Let you know when your item will be available or do our best to offer you an alternative
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Reverse your payment in terms of store credit, if the transaction has been processed or offer a refund.
How do I track my order?
All orders will have a tracking number. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have left Singapore or Indonsia, you will need to track your parcel via your countries postal service by quoting the same tracking number.
Can I cancel the order?
We do our best to ship orders as soon as possible. If there is a change of mind, sorry we can't offer any cancellation or refund.
Important details about your delivery
Our deliveries will require a signature on receipt, so please ensure you give us a suitable address where someone is available to sign for the delivery when it arrives. We are unable to redirect goods once your order has been sent.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late.